1. He showed up a half hour later and fixed the problem, we needed a new thermostat. I got a call later that evening from the Sensible people again to make certain we were satisfied. This was pretty much a painless ordeal, something I am not used to considering I have dealt with several othershoddy companies in recent years. I am a new customer with them by my experience thus far has been excellent. Do you need a home warranty for your home in Texas?Look to the Home Service Club for help you with all your home warranty needs.
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The plumber who came out saw a second leak under the sink at the supply line and told HWA that this leak could be either manufacturer defect or improper installation. HWA glommed onto the explanation of the second leak, which I didn’t even place a claim for, and denied my original claim. My choice now is to replace the faucet or rebuild. At my expense. Filed a claim on 6/12/18. Serviceman has been here twice. Still not fixed. On 7/19/18, I was informed I would have a call back with a resolution within 24 hours. They did not call. For the 4th time I was told this would be rushed. I have paid these people thousands of dollars over the past 5 years.