To reiterate my stand from our earlier conversation, all options to utilize an in network contractor were exhausted. As I referenced in my email below, 2 10 provided a contractor Express Plumbing Heating and Air that was located in San Diego area code 858, some 170 miles away from the property address. Another 2 10 recommended contractor was Comfort Services, but they never called me to set up an appointment. When I called Comfort Services’ telephone number that 2 10 provided, I was asked to leave a message on generic voicemail. No callback. Per our earlier conversation, you stated an in network contractor was located in Indio California… that is 166 miles away from the property address. The contractor in Canyon Country is about 50 miles away and the contractor in Tarzana One Call Fixes It All is a handyman service. Your system needs to reflect a better inventory of license and bonded in network contractors for HVAC repairs within the area code the property is located. I’ve been a loyal 2 10 customer for twenty years and for the most part have been satisfied with the service. Based on the time it took to get a decision it would’ve been longer if I didn’t follow up, the numerous call transfers and hold times I endured, and me doing the legwork to get a contractor out to the property because no in network contractors were accessible, there is no way I will renew with 2 10 next February. Another factor in this decision, my wife has been physically ill due to the intense Southern California heat wave occurring at this time.
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In this case, you may want to think about a home warranty and the out of pocket cost might be money that is well used up. Not kidding, our experience with Fire and Ice Heating and Cooling was truly exceptional. After introductions, I watched David as he went the extra step and explained every step of his trouble shooting process. I learned quite a few new things about our home a/c. The problem was diagnosed quite quickly, he had the parts in his van and the A/C was back up and running fine again. They were on time, really courteous, and professional.